Terms and Conditions
- Identification data, basic concepts
- Purpose of the Web Store General Terms and Conditions
- The web store service
- Establishment and modification of the web store contract
- The rights and obligations of the Customer
- Data protection, data security
- Final provisions
1. Identification data, basic concepts
1.1. Data of the Service Provider operating/operating the Web Store
Service Provider:6.
Company registration number:Company registration number:The Supplier
The goods of the Web Store are delivered to the Web Store by the courier service (hereinafter referred to as the Supplier) in accordance with the contract concluded between the Service Provider and the Supplier, based on the Supplier’s own General Terms and Conditions, at the prices available under the “Delivery/Payment” section/menu item.
2. Purpose of the Web Store’s General Terms and Conditions
The Service Provider has issued the Web Store’s General Terms and Conditions to regulate in detail the terms and conditions related to the web store service and its use, the rights and obligations of the Service Provider and the Customer, and other important circumstances related to the web store service.
The Web Store’s General Terms and Conditions contain the general terms and conditions of the legal relationship between the Fordulópontok Kft. Service Provider and the Customer entering into a contractual relationship with it. Regarding issues not regulated here, the Hungarian laws and official regulations in force at all times regarding the activities of the Service Provider’s Web Store shall apply without any special stipulation.
2.1. Publication of the Web Store’s General Terms and Conditions
The Customer’s acceptance of the Web Store’s General Terms and Conditions is a prerequisite for using the web store service. The Customer shall be deemed to have accepted the terms and conditions if he uses the service, i.e. registers.
2.2. Scope of the Web Store’s General Terms and Conditions
The Service Provider reserves the right to modify the Web Store’s General Terms and Conditions in part or in whole at any time. The Web Store’s General Terms and Conditions and any amendments thereto shall enter into force upon publication. The General Terms and Conditions of the Web Store remain in force as long as the Service Provider provides the web store service, and are also valid for unfinished cases that began before the termination, until their closure.
3. The web store service
The Service Provider provides the web store service to the Customer under the following conditions:
3.1. Territorial scope of the web store service
The data network management interface maintained by the Service Provider is accessible both domestically and abroad due to the characteristics of the data network (internet). However, the Service Provider only accepts orders addressed to the territory of the Republic of Hungary. Delivery to postal or other addresses outside the territory of the Republic of Hungary is therefore not possible.
3.2. Data required for registration (personal information)
- Last name
- First name
- Email address (for user login)
- Mobile numberphone number
- Password
3.3. Additional information required for ordering
- Delivery address
- Postal code
- City
- Street name
- House number
- Billing address
- Company name
- Postal code
- City
- Street name
- House number
3.4. The Service Provider makes the following statement regarding the storage of the above-mentioned data
By accepting these General Terms and Conditions, the Customer has entrusted the Service Provider with the storage, archiving and management of the data, who has undertaken to keep the data confidential, not to disclose it to third parties based on the existing legal relationship, and to store it securely on its servers.
4. Formation and modification of the webshop contract
4.1. General characteristics
The webshop contract is concluded by registering on the Service Provider’s www.fordulopontokszalon.hu website and accepting these General Terms and Conditions.
Registration is a condition for purchasing in the Webshop.
Orders are concluded when the Customer approves the order in its final form in the Webshop. The Service Provider reserves the right to delete the data upon receipt of orders, if the authenticity of the registration data is questionable or incomprehensible, and to classify the orders placed with these data as invalid.
4.2. Registration
During registration, the Customer has the option of placing an order after providing his/her data. The Customer can freely select from the product range of the Web Store without logging in and add them to his/her cart. The Customer can log in to the Web Store with his/her username and password, and then purchase the products collected in his/her cart without logging in. The purchase is made by using the button provided for this purpose on the website.
4.3. Modification and cancellation of an order
Pursuant to Act CVIII of 2001, the web store software immediately sends an electronic (e-mail) notification to the Customer upon placing an order about the fact that the order has been accepted. If the Customer does not receive the electronic (e-mail) notification within 48 hours, the Customer’s obligation to place an offer will cease.
The Service Provider will give the Customer the opportunity to cancel their order electronically until the order has been fulfilled. When the order is started, the Customer will receive an electronic (e-mail) notification of the start of the order, after which the order can only be cancelled in person (at the customer service contact details), which the Service Provider’s customer service can accept or reject based on the following guidelines:
In the case of cash payment (cash on delivery) and delivery by courier:
- the Service Provider may accept orders that have not been handed over to the Supplier;
- if the Supplier has taken over the order from the Service Provider, in that case the Customer may exercise this right upon delivery.
In the case of payment by bank card:
- The Service Provider may accept the cancellation of the order according to the rules of cash payment, with the proviso that the transferred amount will be credited to the Service Provider within 14 days from the date of receipt of the order cancellation by the Service Provider. Within 30 calendar days, the Customer shall be refunded by charging the Customer the costs incurred during the relevant bank transactions, i.e. deducting these costs in advance from the money to be refunded.
4.4. Payment terms
The Customer may pay the price for the purchased goods and/or services
- electronically (by bank card) when placing the order, or
- in cash to the courier upon receipt of the goods (cash on delivery), or
- by direct transfer to the Service Provider’s bank account
.
The Service Provider shall issue an invoice for the receipt of the cash.
The Customer may accept all items of the order at once or may refuse to accept the entire order. The Service Provider reserves the right to terminate the Customer’s registration and to invalidate any orders placed in the meantime, if the Customer refuses to accept the order, based on individual discretion.
The Service Provider does not charge a fee for using a given payment method that exceeds the costs incurred by the Customer in connection with the payment method.
4.5. In case of unsuccessful delivery
With a general delivery deadline, the Supplier will attempt to deliver the order to the delivery address 2 times.
If delivery fails, the Service Provider will declare the order invalid and cancel it after the goods have been returned.
4.6. Order tracking service
The customer service will provide information on any questions related to the order.
5. The Customer’s rights and obligationsei
5.1. Right of withdrawal
The Customer has the right to withdraw from the order within 14 calendar days from receipt and to return the goods to the service provider in their entirety within 14 calendar days from receipt.
The right of withdrawal also exists between the conclusion of the contract and receipt of the product.
If, due to its nature, it is not possible to withdraw from the contract for a product, this will be indicated separately in the product description.
The Service Provider will make a video recording of the opening of the package containing the returned goods in order to avoid disputes.
Pursuant to Government Decree 45/2014. (II. 26.), the costs of return are borne by the Customer.
The Service Provider is obliged to return the amount of the consideration for the goods, after deducting the verifiable costs incurred, to the Customer within 30 calendar days of receipt of the package.
In the event of withdrawal, the Service Provider is not obliged to refund the Customer the additional costs resulting from the increased shipping fee, only the normal shipping fee.
The recommended sample of the Withdrawal Statement is an annex to these General Terms and Conditions. The use of text different from the recommended sample does not mean that the withdrawal would be invalid: the Service Provider considers the withdrawal to be valid if the intention to withdraw is clearly and unambiguously evident from the Customer’s statement, and withdrawal is possible for the product – due to its nature.
5.2. Possible damage to the Service Provider
If the returned goods are presumed to be damaged and this damage was caused by improper use, the Service Provider may demand compensation for the loss of value caused to the product from the customer in accordance with the above regulation. The parties mutually accept the video recording made by the Service Provider when the goods were opened as proof of damage to the package.
5.3. Warranty
The warranty and guarantee liability of the Service Provider (also the seller) is governed by the provisions of the Civil Code and Government Decree No. 151/2003. (IX.22.) on the mandatory warranty for certain durable consumer goods.
5.4. After-sales services
The Service Provider may undertake after-sales customer service and after-warranty services in a separate, individual contract.
The Service Provider has not prepared a separate code of ethics.
6. Data protection, data security
6.1. Privacy Statement
During the registration required to use the service, the Service Provider records the following data – necessary for the identification of the Customer:
the Customer’s
- username,
- password (one-way encrypted),
- e-mail address,
- name,
- address,
- contact phone number.
In order to deliver the ordered goods, the Service Provider makes the following data available to the Supplier or the Supplier’s agent:
- time of the order,
- name of the recipient (from the delivery address),
- company name (from the delivery address),
- full delivery address,
- amount of the order,
- order number,
- the customer’s telephone number and other contact details.
6.2. Modification of personal data
The Customer may modify or delete the personal data provided at any time on the user interface of the Web Store. The following data is an exception to this:
- Unique identifier
- Email address
- Phone number
- Password
- Name modification
- Unique identifier
The Customer may request the cancellation of the registration via the info@fordulopontokszalon.hu e-mail address or the customer service telephone number. The telephone number is not a premium rate.
7. Final provisions
7.1. Clauses relating to contracts between remote parties
No written contract is concluded on these terms and conditions, and the Service Provider does not register it. An exception to this may be those customers with whom we conduct most of our purchase transactions not electronically.
7.2. Termination of the legal relationship
These General Terms and Conditions shall remain in force as long as the Service Provider provides the webshop service, and for matters that have begun before the termination but have not yet been closed, until they are closed. The Customer/User may request the immediate termination of the contract at any time, provided that no transaction is in progress and there are no claims from either party. The Service Provider shall acknowledge this after verifying the identity of the Customer/User and shall terminate the Customer/User’s ability to use the store by deleting their registration.
The Service Provider reserves the right to terminate the contract in justified cases in the event of objectionable behavior of the Customer.unilaterally terminates.
7.3. Liability of the Service Provider
The liability of the Service Provider does not extend to abuses caused by the negligence of the Customer/User (e.g., giving out the password to a third party), and the Service Provider assumes no financial or moral liability for them.
7.3. Warranty, complaint
The Service Provider guarantees the quality of its products available in the Web Store to the extent required by law.
If the product is proven to be defective, the Service Provider undertakes a refund or exchange guarantee, which includes the reimbursement of shipping costs or the free delivery of the new product.
The Customer has the right to submit his/her complaint and comments to the Service Provider in writing.
The Service Provider is obliged to examine the complaint within 3 working days and notify the Customer in writing of the result and further actions to be taken.
In the event of a legal dispute, the Customer may contact a conciliation body.
The competent conciliation body according to the registered office of the Service Provider is:
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Mailing address: 3501 Miskolc, Pf. 376.
Telephone number: (46) 501-090
President: Dr. Tulipán Péter
Website address: www.bekeltetes.borsodmegye.hu
E-mail address: bekeltetes@bokik.hu
Attachment:
Sample declaration of withdrawal/termination
(only in case of intention to withdraw/termination from the contract
please fill it out and return it)
Recipient:address:………………………………………………………………………………………………………………..
I/we declare that I/we exercise my/our right of withdrawal/termination in relation to the contract for the sale of the following product(s) or the provision of the following service:
……………………………………………………………………………………………………………………………………….
………………………………………………………………………………………………………………………………..
Order number: ………………………………………………………………………………………….
Date of conclusion of the contract: ……………………………………………………………………………………
Date of receipt: ……………………………………………………………………………………………………………………
Date: ………………………………………………………………………………………………………….
Signature of the consumer(s) (only in the case of a declaration made on paper):
………………………………………………………………………..
………………………………………………………………………………………..