Terms and Conditions
- Identification data, basic definitions
- Purpose of the Webshop’s General Terms and Conditions
- The webshop service
- Formation and modification of the webshop contract
- Rights and obligations of the Customer
- Data protection, data security
- Closing provisions
- Identification data, basic definitions
1.1. Details of the Service Provider operating the Webshop
Service Provider: Fordulópontok Kft.
Representative: Dr. Edit Kiss
Registered seat: 2000 Szentendre, Ady Endre út 46. A.ép. 1.em. 6.
Correspondence address: 2000 Szentendre, Ady Endre út 46. A.ép. 1.em. 6.
Company registration number: 13-09-247689
Tax number: 27945715-2-13
Statistical number: 27945715-8559-113-13
Phone number: +36 70 771 7171
Email address: fordulopontokszalon@gmail.com
(hereinafter: Service Provider)
The Service Provider’s hosting provider: COL Directinfo Kft.
Representative: László Lengyel
Registered seat: 1147 Budapest, Gyarmat utca 99/B.
Company registration number: 01 09 931683
Tax number: 11722539-2-42
Phone number: +36 1 273 1616
Email address: iroda@directinfo.hu
1.2. The Customer
The customer or purchaser (hereinafter: Customer) is the person who uses the webshop service, i.e. registers on the website www.fordulopontokszalon.hu and, through the webshop interface (hereinafter: Webshop), purchases or orders goods or services.
1.3. The Carrier
The goods of the Webshop are delivered by the courier service (hereinafter: Carrier) in accordance with the contract concluded between the Service Provider and the Carrier, based on the Carrier’s own General Terms and Conditions, at the fees shown in the Webshop under the “Shipping/Payment” section/menu item.
- Purpose of the Webshop’s General Terms and Conditions
The Service Provider has issued these General Terms and Conditions of the Webshop in order to set out in detail the conditions relating to the webshop service and its use, the rights and obligations of the Service Provider and the Customer, and other material circumstances relating to the webshop service.
These General Terms and Conditions of the Webshop contain the general terms of the legal relationship arising between the Service Provider, Fordulópontok Kft., and the Customer entering into a contractual relationship with it. In matters not regulated herein, the Hungarian laws and official regulations in force from time to time, applicable to the Service Provider’s Webshop activities, shall apply without any separate stipulation.
2.1. Publication of the Webshop’s General Terms and Conditions
Acceptance of the Webshop’s General Terms and Conditions by the Customer is a precondition for using the webshop service. Use of the service by the Customer, i.e. registering, shall be deemed acceptance of these terms.
2.2. Validity of the Webshop’s General Terms and Conditions
The Service Provider reserves the right to modify these General Terms and Conditions of the Webshop, in part or in whole, at any time. These General Terms and Conditions and any amendment thereto shall enter into force upon publication. These General Terms and Conditions shall remain in effect for as long as the Service Provider provides the webshop service, and shall also remain valid for any matters commenced before, but not yet closed at the time of, termination, until their closure.
- The webshop service
The Service Provider provides the webshop service to the Customer under the following conditions:
3.1. Territorial scope of the webshop service
Due to the nature of the data network (internet), the interface maintained by the Service Provider is accessible both domestically and from abroad. However, the Service Provider only accepts orders addressed within the territory of the Republic of Hungary. Delivery to a postal or other address outside the territory of the Republic of Hungary is therefore not possible.
3.2. Data required for registration (personal information)
- Last name
- First name
- Email address (for user login)
- Mobile phone number
- Password
3.3. Additional data required for ordering
- Shipping address
- Postal code
- City
- Street name
- House number
- Billing address
- Company name
- Postal code
- City
- Street name
- House number
3.4. The Service Provider makes the following statement regarding the storage of the above-mentioned data
By accepting these General Terms and Conditions, the Customer entrusts the Service Provider with the storage, archiving and processing of the data, and the Service Provider undertakes to handle the data confidentially, not to disclose it to third parties on the basis of the existing legal relationship, and to store it securely on its servers.
- Formation and modification of the webshop contract
4.1. General characteristics
The webshop contract is formed by registering on the Service Provider’s website www.fordulopontokszalon.hu and accepting these General Terms and Conditions.
Registration is a precondition for purchasing in the Webshop.
Orders are formed when the Customer approves the order in its final form in the Webshop. The Service Provider reserves the right, upon receipt of orders, to delete the data if the authenticity of the registration data is questionable or incomprehensible, and to declare orders submitted with such data invalid.
4.2. Registration
During registration, after providing their data, the Customer has the option to place an order. The Customer may freely browse the Webshop’s product range without logging in and add products to their cart. The Customer can log in to the Webshop using their username and password, after which they can purchase the products collected in the cart without logging in beforehand. The purchase is completed by using the button provided for this purpose on the website.
4.3. Modification, cancellation of an order
Pursuant to Act CVIII of 2001, the Webshop software immediately sends an electronic (email) notification to the Customer confirming the receipt of the order upon its submission. If the Customer does not receive the electronic (email) notification within 48 hours, the Customer shall be released from their obligation to be bound by their offer.
Until the fulfillment of the order begins, the Service Provider allows the Customer to cancel their order electronically. When fulfillment of the order begins, the Customer receives an electronic (email) notification of this fact, after which the order may only be cancelled in person (via the customer service contact details), which the Service Provider’s customer service may accept or refuse based on the following guidelines:
In the case of cash payment (cash on delivery) and delivery by courier service:
- the Service Provider may accept it for orders not yet handed over to the Carrier;
- if the Carrier has already taken over the order from the Service Provider, the Customer may exercise this right upon delivery.
In the case of payment by bank card:
- the Service Provider may accept the cancellation of the order in accordance with the rules for cash payment, with the proviso that it will refund the transferred amount to the Customer within 30 calendar days from the receipt of the order cancellation by the Service Provider, in such a way that the costs incurred during the relevant banking transactions are passed on to the Customer, i.e. these costs are deducted in advance from the amount to be refunded.
4.4. Payment conditions
The Customer may pay the price of the purchased goods and/or services
- electronically (by bank card) when placing the order, or
- in cash to the courier upon receipt of the goods (cash on delivery), or
- by direct transfer to the Service Provider’s bank account
.
The Service Provider issues an invoice for the receipt of cash.
The Customer may take receipt of all items of the order together, or may refuse to take receipt of the entire order. The Service Provider reserves the right, if the Customer refuses to take receipt of the order, to terminate the Customer’s registration and to invalidate any orders placed by the Customer in the meantime, at its own discretion.
The Service Provider does not charge a fee for the use of a given payment method that exceeds the costs incurred by it in connection with that payment method.
4.5. In case of unsuccessful delivery
Within the standard delivery deadline, the Carrier attempts to deliver the order to the shipping address on 2 occasions.
If delivery fails, the Service Provider declares the order invalid and cancels it upon the return of the goods.
4.6. Order tracking service
Customer service provides information on questions related to the order.
- Rights and obligations of the Customer
5.1. Right of withdrawal
The Customer is entitled to withdraw from the order within 14 calendar days of receipt, and to return the goods to the Service Provider in full within 14 calendar days of the withdrawal.
The right of withdrawal also applies during the period between the conclusion of the contract and the receipt of the product.
If, due to its nature, withdrawal from the contract is not possible for a given product, this will be separately indicated in the product description.
In order to avoid disputes, the Service Provider makes a video recording of the opening of packages containing returned goods.
Pursuant to Government Decree 45/2014 (II. 26.), the costs of return shall be borne by the Customer.
The Service Provider is obliged to refund to the Customer the value of the goods, less any verifiably incurred costs, within 30 calendar days of receipt of the package.
In the event of withdrawal, the Service Provider is not obliged to reimburse the Customer for any additional costs arising from an upgraded (premium) shipping method, only the standard shipping fee.
The recommended model Withdrawal Statement forms an annex to these General Terms and Conditions. Using wording that differs from the recommended model does not mean that the withdrawal is invalid: the Service Provider considers the withdrawal valid if the Customer’s intention to withdraw is clearly and unambiguously apparent from their statement, and withdrawal is possible for the product in question due to its nature.
The consumer may exercise their right of withdrawal by using the model withdrawal statement, by means of a clear written statement, or – in the case of a distance contract – by using the online withdrawal function (withdrawal button) available on the Webshop’s website. The online withdrawal function is available under the label “Withdrawal from Contract” in the Webshop’s footer and in the customer account area, and remains continuously accessible throughout the entire withdrawal period. The Company sends the consumer an email confirmation of the electronic submission of the withdrawal statement without undue delay, which contains the content of the withdrawal as well as the date and time of submission. The consumer is liable for any diminished value of the goods resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
5.2. Possible damage to the Service Provider
If it is presumed that the returned goods have been damaged, and this damage occurred due to improper use, then, pursuant to the above decree, the Service Provider may claim compensation for the diminished value of the product from the purchaser. The parties mutually accept the video recording made by the Service Provider when unpacking the goods as proof of any damage to the package.
5.3. Warranty
The Service Provider’s (also the seller’s) warranty and guarantee liability is governed by the provisions of the Civil Code and Government Decree No. 151/2003 (IX.22.) on the mandatory guarantee for certain durable consumer goods.
5.4. After-sales services
Beyond customer service and warranty, the Service Provider may undertake additional after-sales services under a separate, individual contract.
The Service Provider has not prepared a separate code of ethics.
- Data protection, data security
6.1. Data protection statement
During the registration required to use the service, the Service Provider records the following data, necessary for identifying the Customer:
the Customer’s
- username,
- password (one-way encrypted),
- email address,
- name,
- address,
- contact phone number.
In order to deliver the ordered goods, the Service Provider makes the following data available to the Carrier or the Carrier’s agent:
- the time of the order,
- the recipient’s name (from the shipping address),
- company name (from the shipping address),
- the full shipping address,
- the amount of the order,
- order number,
- the customer’s phone number and other contact details.
6.2. Modification of personal data
The Customer may change or delete their provided personal data at any time on the Webshop’s user interface. The following data are exempt from deletion:
Unique identifier
Email address
Phone number
Password
Name modification
Unique identifier
The Customer may request deletion of their registration by email at info@fordulopontokszalon.hu, or by calling customer service. The phone number is not a premium-rate number.
- Closing provisions
7.1. Provisions relating to contracts between distant parties
No written contract is concluded regarding these terms, and the Service Provider does not file it. An exception may be made for those customers with whom the majority of purchase transactions are not conducted electronically.
7.2. Termination of the legal relationship
These General Terms and Conditions remain in effect for as long as the Service Provider provides the webshop service, and also for matters commenced before termination but not yet closed, until their closure. The Customer/User may request immediate termination of the contract at any time, provided that no transaction is in progress and neither party has any outstanding claim. The Service Provider acknowledges this after verifying the identity of the Customer/User, and terminates the Customer/User’s ability to use the shop by deleting their registration.
The Service Provider reserves the right to unilaterally terminate the contract, in justified cases, in the event of objectionable conduct by the Customer.
7.3. The Service Provider’s liability
The Service Provider’s liability does not extend to abuses caused by the negligence of the Customer/User (e.g., disclosing the password to a third party); the Service Provider assumes no financial or moral liability for these.
7.3. Guarantee, complaints
The Service Provider guarantees the quality of the products available in the Webshop to the extent required by law.
If the product is proven to be defective, the Service Provider offers a refund or replacement guarantee, which includes reimbursement of the shipping cost or free shipping of the new product.
The Customer is entitled to submit their complaints and observations to the Service Provider in writing.
The Service Provider is obliged to examine the complaint within 3 working days and to notify the Customer in writing of the outcome and any further action to be taken.
In the event of a legal dispute, the Customer may turn to a conciliation board.
The conciliation board competent according to the Service Provider’s registered seat:
name: Pest County Conciliation Board
address: 1055 Budapest, Balassi Bálint u. 25. 4.em. 2.
postal address: 1055 Budapest, Balassi Bálint u. 25. 4.em. 2.
phone number: +36 1 792 7881
email address: pmbekelteto@pmkik.hu
official gateway/KRID: 560351920
website: https://panaszrendezes.hu/
Annex:
Model Withdrawal/Termination Statement
(please complete and return only in the case of an intention to withdraw from/terminate the contract)
Addressee: Fordulópontok Kft.
The undersigned
Name of consumer: ………………………
Address of consumer:…………………..
and
Name of consumer: …………………
Address of consumer:………………….
I/we hereby declare that I am/we are exercising my/our right of withdrawal/termination regarding the contract for the sale of the following product(s) or the provision of the following service:
…………………… …………………… ……………………. ……………………. …………………… ………………..
……………… ………………… ………………… ………………… ………………… ……………………..
Order number: …………………
Date of conclusion of contract: ……………………
Date of receipt: …………………..
Date: ……………………
Signature of consumer(s) (only in case of a statement made on paper):
……………………
……………………